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1. Discovery call
15–30 minA short, free call to understand your business, the current website (if any), your goals and budget. CBWS asks the right questions and sends a clear written summary.
Ecommerce Website Maintenance Services
How ecommerce website maintenance services works with CBWS
Step-by-step process for ecommerce website maintenance services with CBWS: discovery, proposal, design, build, testing, launch and handover. Fixed-price clarity before any work begins.
Our process, step by step
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2. Proposal & scope
1–2 daysYou receive a fixed-price proposal with deliverables, timeline and what is outside scope. Nothing is assumed; third-party fees are itemised separately.
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3. Design & build
Per scopeWork happens in agreed stages: structure, design, development and content. You review progress at each checkpoint instead of waiting for a surprise final result.
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4. Testing & review
Before launchMobile, speed, forms, links and key user journeys are checked before launch. You review the site and we fix anything in the agreed scope.
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5. Launch & handover
Launch dayThe site goes live with a documented handover: logins, how to edit content, and what is covered afterwards. Ongoing care options are available.
Process FAQs
What is included in ecommerce website maintenance?
The agreed care scope includes the relevant checks, updates, small changes, and reporting confirmed before the retainer starts.
How quickly will you respond to a maintenance request?
Requests are prioritised by urgency, access, issue, and the agreed care scope; we confirm the next step after review.
How do you handle backups and recovery?
We review backup coverage, storage, retention, and recovery steps, explaining gaps or outside costs before adding them.
What happens if my store has a security incident?
We assess the issue, restrict affected access where appropriate, review backups, and discuss recovery work beyond scope separately.