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1. Discovery call
15–30 minA short, free call to understand your business, the current website (if any), your goals and budget. CBWS asks the right questions and sends a clear written summary.
WhatsApp commerce setup
How whatsapp commerce setup works with CBWS
Step-by-step process for whatsapp commerce setup with CBWS: discovery, proposal, design, build, testing, launch and handover. Fixed-price clarity before any work begins.
Our process, step by step
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2. Proposal & scope
1–2 daysYou receive a fixed-price proposal with deliverables, timeline and what is outside scope. Nothing is assumed; third-party fees are itemised separately.
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3. Design & build
Per scopeWork happens in agreed stages: structure, design, development and content. You review progress at each checkpoint instead of waiting for a surprise final result.
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4. Testing & review
Before launchMobile, speed, forms, links and key user journeys are checked before launch. You review the site and we fix anything in the agreed scope.
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5. Launch & handover
Launch dayThe site goes live with a documented handover: logins, how to edit content, and what is covered afterwards. Ongoing care options are available.
Process FAQs
Can you set up a WhatsApp Business catalog?
Yes. We can plan and connect a catalogue structure using the product information, images, pricing, and variants supplied for the agreed scope.
Can a customer ask about a specific product?
Yes. Product and query buttons can open WhatsApp with the product name, link, or other useful context prefilled.
Can WhatsApp replace ecommerce checkout?
It can support assisted or chat-to-order sales, while a normal checkout can remain available for customers who prefer online payment and automated ordering.
Can customers receive order status alerts?
Yes. Confirmation, dispatch, delivery, and support notifications can be mapped to the agreed order events and provider capabilities.