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CBWS

WhatsApp Commerce Setup

WhatsApp Commerce Setup

COMMERCE CONVERSATIONS THAT KEEP CONTEXT

Let customers discover, ask, and order through a useful WhatsApp handoff.

Set up a WhatsApp Business catalogue, product and enquiry links, quick-reply ordering, status alerts, and chat-to-order moments that connect your store with the sales conversation.

From ₹15,000Chat-to-order flowProduct links with context
Discuss your WhatsApp flowSee the integration scope

The WhatsApp scope

A conversation path from product interest to order.

Choose where WhatsApp helps the buyer and the sales team, then keep the product, enquiry, and order context clear across each handoff.

WhatsApp Business catalog

Organize products, prices, variants, images, and descriptions for a catalogue that customers can browse in the right context.

Query/order buttons

Place clear enquiry, quote, and order actions where a customer needs help or wants to start a WhatsApp conversation.

Chat-to-order flow

Prefill product and buyer context so assisted orders begin with useful information instead of a blank chat.

Order status alerts

Plan confirmation, dispatch, delivery, or support notifications around the order events your customers need to know.

Product link sharing

Give the sales team and customers shareable product links that bring the right item and next step into the conversation.

Green-tick-stage readiness

Prepare business details, templates, consent, and operating discipline for a later verification or scale-up stage.

The WhatsApp offer

Make WhatsApp part of the buying journey without losing structure.

The starting package maps the catalogue and conversation moments that matter, then connects the agreed product, enquiry, and order handoffs for launch.

Starting commerce setup

  • WhatsApp Business catalogue plan
  • Product and enquiry link placement
  • Prefilled quick-reply order context
  • Agreed order status alert points
  • Mobile conversation and handover checks

Conversation workflow scope

  • Product information supplied in the agreed format
  • Chat-to-order or assisted checkout route
  • Templates and notification rules where approved
  • Link sharing across product and sales touchpoints
  • Additional messaging automation or verification work quoted before approval

From ₹15,000 with no hidden CBWS charges for the agreed integration. WhatsApp provider, messaging, template, verification, taxes, and platform fees are separate and disclosed clearly.

Commerce conversation tools

Connect product information to the channels customers already use.

Use the store and WhatsApp together: keep product context consistent, make the next step obvious, and give the business a manageable conversation workflow.

WhatsApp Business catalog

Structure products and buying information for the catalogue experience customers see.

Quick replies

Use approved response patterns to help the team answer product and order questions consistently.

Click-to-WhatsApp links

Open a conversation from a product or enquiry moment with useful context already prepared.

Order notifications

Plan customer updates around confirmation, dispatch, delivery, and support events.

Product links

Share a specific item, variant, or offer without making the customer search again.

Templates and consent

Keep notification templates, opt-in, and operating rules ready for compliant messaging workflows.

Why this WhatsApp service

Give the conversation a clear commercial job.

CBWS brings 10+ years of web delivery experience to the handoff between storefront and sales chat, keeping WhatsApp useful without turning order handling into an opaque process.

Customer context

Product links and prefilled details help the buyer start the conversation without repeating what they viewed.

Commercially focused

Catalogue, enquiry, and order moments are selected around the way your team actually sells.

Clear price

The agreed setup and any provider or automation costs are visible before implementation.

Ready to scale

Templates, consent, and operating notes support a future move toward higher-volume messaging.

Coverage

WhatsApp commerce setup services across 1059 Indian cities

See pricing in India

CBWS provides whatsapp commerce setup to businesses in cities across India. Search for your city to see the service page for your area.

Abiramam Abohar Abu Road Achalpur Adalaj Addanki Adilabad Adimali Adirampattinam Adoni Afzalpur Agar Agar Malwa Agaram Agartala Agatti Agiripalli Agra Ahmadnagar Ahmedabad Ahmednagar Ahwa Aizawl Aizwal Ajmer Ajnala Akaltara Akividu Akluj Akola Aland Alandur Alanganallur Alangayam Alangudi Alappuzha Alathur Alibag Aliganj Aligarh Alipurduar Alirajpur Allahabad Allepey Alleppey Almora Alnavar Aluva Alwar Amalapuram Amalner Amaravati Ambajogai Ambala Ambalappuzha Ambarnath Ambikapur Ambur Amet Amethi Ammapettai Amravati Amreli Amritsar Amroha Anakapalli Anakaputhur Anand Anandpur Anantapur Anantnag Andipatti Andole Andretta Andrott Angamaly Angul Anjangaon Anjar Anklav Ankleshwar Ankola Annamalainagar Annur Anthiyur Anuppur Arakalgud Arakkonam Araria Arasavalli Arcot Arimbur Ariyalur Arkonam Armur Arrah Arsikere Artunkal Aruppukottai Arvi Asansol Ashok Nagar Ashoknagar Ashti Asifabad Asind Athagarh Athni Atmakur Atpadi Attingal Attur Auli Aurad Aurangabad Avanashi Avanigadda Avanoor Avihirnikalvvai Ayoor Ayyampet Azamgarh Badami Badaun Baddi Badepally Badrinath Badvel Bagaha Bagalkot Bagalur Bagasra Bagepalli Bageshwar Bagidora Bahadurgarh Baharampur Bahraich Baijnath Bailhongal Balaghat Balanagar Balangir Balaramapuram Balasinor Balasore Baleswar Bali Ballari Ballia Balod Baloda Bazar Balrampur Balurghat Banaskantha Banda Bandar Bandipore Bandipur Bangalore Bangalore Rural Bangarupalem Bankura Banswada Banswara Bantwal Bapatla Barabanki Baramati Baramula Baramulla Baran Barbil Bardhaman Bardoli Bareilly Bargarh Bargur Baripada Barmer Barnala Barshi Barwani Basara Basavakalyan Basavana Bagewadi Basmat Bassi Bastar Basti Batala Bathinda Batlagundu Bavla Beawar Beed Begun Begusarai Bekal Belgaum Bellampalli Bellary Belonia Belur Bemetara Berhampur Betul Beypore Bhachau Bhadohi Bhadrak Bhadravati Bhagalpur Bhainsa Bhalki Bhandara Bhanvad Bharatpur Bharuch Bhatkal Bhavani Bhavanisagar Bhavnagar Bhawanipatna Bheemili Bhilwara Bhimavaram Bhimtal Bhimunipatnam Bhind Bhiwadi Bhiwani Bhongir Bhoom Bhopal Bhor Bhubaneswar Bhuj Bhusawal Bicholim Bid Bidar Bihar Sharif Bijapur Bijnor Bikaner Bilagi Bilaspur Bilha Bilimora Binsar Birbhum Bishnupur Boath Bobbili Bodhan Bodinayakanur Bokaro Bolangir Bolpur Bommidi Bonakal Bongaigaon Botad Brahmapur Budaun Bukkapatnam Bulandshahr Buldana Buldhana Bundi Burgampahad Burhanpur Buxar Byadgi Cambay Central Delhi Chagalatti Chaibasa Chaksu Chalakudy Chalisgaon Challakere Chamarajanagar Chamba Chamoli Champa Champawat Champhai Chamrajnagar Chandauli Chandausi Chandigarh Chandrapur Chandupatla Chandur Changanassery Channagiri Channapatna Channarayapatna Chatra Chavakkad Chebrole Chelakkara Chendamangalam Chengalpattu Chengam Chengannur Chennai Chennimalai Cheriyal Cherthala Chevella Chhabra Chhapra Chhatarpur Chhota Udaipur Chickballapur Chidambaram Chikhli Chikjajur Chikkaballapur Chikkamagaluru Chikknayakanahalli Chikmagalur Chincholi Chingleput Chiplun Chirala Chitradurga Chitrakoot Chittapur Chittaurgarh Chittoor Chittorgarh Chittur Chodavaram Choppadandi Churachandpur Churu Cochin Coimbatore Contai Cooch Behar Coorg Cuddalore Cumbum Curchorem Cuttack Dabok Dahej Dahod Dalhousie Damalcheruvu Daman Damoh Danapur Dang Dantaramgarh Dantewada Darbhanga Darjeeling Darsi Datia Dausa Davanagere Davangere Dediapada Deeg Deesa Dehradun Dehri Delhi Deodurg Deoghar Deoria Desuri Devakottai Devanahalli Devarakonda Devikulam Devrukh Dewas Dhamtari Dhanbad Dhandhuka Dhanera Dhar Dharampur Dharamshala Dharapuram Dharmabad Dharmanagar Dharmapuri Dharuhera Dharwad Dhenkanal Dholka Dholpur Dhoraji Dhubri Dhule Dhulia Dibrugarh Didwana Dimapur Dindigul Diphu Doddaballapur Dumka Dungarpur Durg Durgapur Dwarka East Delhi Edapal Edappadi Egra Elayirampannai Eloor Eluru English Bazar Eraniel Erattupetta Ernakulam Erode Etah Etawah Ettumanoor Faizabad Faridabad Farrukhabad Fatehabad Fatehpur Fazilka Firozabad Firozpur Gadag Gadchiroli Gadwal Gandevi Gandhidham Gandhinagar Gangakhed Ganganagar Gangapur Gangotri Gangtok Garhwa Gariaband Gariadhar Gautam Buddha Nagar Gaya Georai Gevrai Ghatanji Ghaziabad Ghazipur Ghogha Giridih Girsomnath Gobichettipalayam Godda Godhra Gokak Gokarna Golaghat Gonda Gondia Gondiya Gorakhpur Greater Noida Gudiyatham Gudur Gulbarga Gumla Guna Gundlupet Guntur Gurdaspur Gurgaon Guruvayoor Guwahati Gwalior Hadgaon Haflong Hailakandi Hajipur Haldia Haldwani Halol Hamirpur Hampi Hanumangarh Hapur Harda Hardoi Haridwar Harihar Harij Haripad Hassan Hathras Haveri Hazaribagh Himatnagar Himmatnagar Hindaun Hindupur Hinganghat Hinganghati Hingoli Hisar Holenarasipur Hooghly Hoshangabad Hoshiarpur Hosur Howrah Hubli Dharwad Hyderabad Ichalkaranji Idar Idukki Imphal Indore Ingur Irinjalakuda Itanagar Itarsi Jabalpur Jagaluru Jagatsinghpur Jagdalpur Jagtial Jaipur Jaisalmer Jajpur Jalandhar Jalaun Jalgaon Jalna Jalore Jalpaiguri Jamalpur Jamkhed Jammu Jamnagar Jamshedpur Jamtara Jangipur Janjgir Jashpur Jath Jaunpur Jehanabad Jeypore Jhabua Jhalawar Jhansi Jhargram Jharsuguda Jhunjhunu Jim Corbett Jind Jodhpur Jog Falls Jogindernagar Jorhat Jowai Junagadh Junnar Jyotiba Phule Nagar Kabirdham Kadakkavoor Kadapa Kaduthuruthy Kailasahar Kaithal Kakinada Kalady Kalahandi Kalamassery Kalamb Kalavoor Kalimpong Kallakurichi Kalol Kalyan Kalyan Dombivli Kamareddy Kamptee Kancheepuram Kanchipuram Kangeyam Kangra Kanhangad Kankavli Kanker Kannauj Kannur Kanpur Kanpur Dehat Kanyakumari Kapurthala Karad Karaikal Karauli Kargil Karimganj Karimnagar Karjat Karmala Karnal Karur Karwar Kasaragod Kasargod Kasauli Kasganj Kashipur Kathua Katihar Katni Katpadi Kausani Kaushambi Kavali Kawardha Kedarnath Kekri Kendrapara Kendujhar Keylong Khairthal Khammam Khandwa Khanna Kharagpur Khargone Khed Kheda Khopoli Khordha Khunti Khurpatal Kinnaur Kishanganj Kishangarh Kochi Kodagu Kodaikanal Koderma Kodungallur Kohima Kolhapur Kolkata Kollam Kollegal Kondagaon Kopargaon Koppal Koraput Korba Koriya Kota Kotdwar Kothamangalam Kothrud Kottayam Kozhikode Krishnagiri Krishnanagar Kuchaman Kudal Kullu Kumbhalgarh Kumher Kumily Kundapur Kupwara Kurnool Kurukshetra Kushinagar Lahaul Spiti Lakhimpur Kheri Lakhisarai Lalitpur Lansdowne Latehar Latur Leh Lormi Lucknow Ludhiana Lunglei Machilipatnam Madanapalle Madhugiri Madurai Maharajganj Mahasamund Mahbubnagar Mahe Mahendragarh Maheshwar Mahoba Mahuva Maihar Mainpuri Malappuram Malda Malegaon Malerkotla Manali Mancherial Mandi Mandla Mandsaur Mandvi Mandya Manesar Mangalore Manjeri Mapusa Margao Mathura Mau Mayiladuthurai Mayurbhanj McLeod Ganj Medak Medchal Medinipur Meerut Mehsana Mettupalayam Miraj Miryalaguda Mirzapur Modakurichi Modasa Moga Mohali Mokokchung Moradabad Morbi Morena Motihari Mount Abu Mukteshwar Muktsar Mumbai Mungeli Munger Munnar Munsiyari Murdeshwar Murshidabad Mussoorie Muvattupuzha Muzaffarnagar Muzaffarpur Mysore Nadia Nadiad Nagaon Nagapattinam Nagarhole Nagari Nagarkurnool Nagaur Nagda Nagercoil Nagpur Nahan Nainital Nalagarh Nalgonda Namakkal Nambiyur Nanded Nandurbar Narasaraopet Narayanpur Narnaul Narsinghpur Nashik Navi Mumbai Navsari Nawada Nayagarh Neemrana Neemuch Nellore New Delhi Nileshwar Nizamabad Noida Nongstoin North 24 Parganas North Delhi Nuapada Oddanchatram Ongole Ooty Orchha Osmanabad Pakur Pala Palakkad Palamaner Palampur Palamu Palani Palanpur Pali Palitana Palwal Panaji Panchkula Pandharpur Pangot Panipat Panna Paonta Sahib Paradip Parbhani Parli Parwanoo Patan Pathanamthitta Pathankot Patiala Patna Pauri Pavagada Payyanur Perambalur Perumbavoor Perundurai Phagwara Phaltan Phulbani Pilibhit Pimpri Chinchwad Pipariya Pithoragarh Pollachi Ponda Poonch Porbandar Port Blair Pragpur Pratapgarh Proddatur Puducherry Pudukkottai Punch Pune Punganur Puri Purulia Pushkar Puttur Rae Bareli Raebareli Raichur Raiganj Raigarh Raipur Raisen Rajahmundry Rajgarh Rajkot Rajnandgaon Rajouri Rajpura Rajsamand Ramagundam Ramanathapuram Ramgarh Rampur Ranchi Ranebennuru Rangareddy Ranikhet Ranipet Ranthambore Ratlam Ratnagiri Rayagada Renigunta Rewa Rewari Rishikesh Rohtak Roorkee Rourkela Rudrapur Sagar Saharanpur Saharsa Sahibganj Sakleshpur Salem Sambalpur Sambhal Sanand Sangareddy Sangli Sangrur Sanquelim Sant Kabir Nagar Sarangarh Sasaram Satara Sathyamangalam Satna Sattal Sawai Madhopur Sehore Sendhwa Seoni Seraikela Serchhip Shahdol Shahjahanpur Shajapur Shamli Sheikhpura Shillong Shimla Shimoga Shirpur Shivpuri Shravasti Siddharthnagar Siddipet Sidhi Sihor Sikar Silchar Siliguri Silvassa Simdega Singrauli Sira Sirmaur Sirohi Sirsa Sirsi Sitamarhi Sitapur Sivakasi Siwan Sohna Solan Solapur Sonbhadra Sonepur Sonipat Sopore Soregaon South 24 Parganas South Delhi Srikalahasti Srinagar Sukma Sullurpeta Sultanpur Sundargarh Sundernagar Surajpur Surat Surendranagar Surguja Suryapet Talaja Tamluk Tasgaon Tehri Tellicherry Tenali Tenkasi Tezpur Thalassery Thane Thanesar Thanjavur Thekkady Theni Thiruvallur Thiruvananthapuram Thoothukudi Thoubal Thrissur Tikamgarh Tinsukia Tiptur Tiruchirappalli Tirunelveli Tirupathur Tirupati Tiruppur Tirupur Tiruvallur Tiruvannamalai Tonk Tuensang Tumakuru Tumkur Tura Udaipur Udham Singh Nagar Udhampur Udupi Ujjain Umaria Una Unjalur Unnao Uttarkashi Vadodara Vagamon Valley of Flowers Valsad Vaniyambadi Vapi Varanasi Varkala Vasai Virar Vasco da Gama Vellakoil Vellore Veraval Vidisha Vijayamangalam Vijayawada Vikarabad Villupuram Viramgam Virudhunagar Visakhapatnam Vita Wai Walajapet Wanaparthy Warangal Wardha Washim Wayanad West Delhi Wokha Yamunanagar Yamunotri Yanam Yavatmal Yercaud

Questions before WhatsApp launch

WhatsApp commerce questions, answered.

Can you set up a WhatsApp Business catalog?

Yes. We can plan and connect a catalogue structure using the product information, images, pricing, and variants supplied for the agreed scope.

Can a customer ask about a specific product?

Yes. Product and query buttons can open WhatsApp with the product name, link, or other useful context prefilled.

Can WhatsApp replace ecommerce checkout?

It can support assisted or chat-to-order sales, while a normal checkout can remain available for customers who prefer online payment and automated ordering.

Can customers receive order status alerts?

Yes. Confirmation, dispatch, delivery, and support notifications can be mapped to the agreed order events and provider capabilities.

What is green-tick-stage readiness?

It means preparing business information, templates, consent, and a disciplined messaging workflow for a later verification or scale-up stage; approval remains with WhatsApp or its provider.

Can product links be shared by the sales team?

Yes. Shareable product links can take a customer to the relevant item or directly into a contextual WhatsApp conversation.

What is the starting price?

WhatsApp commerce setup starts from ₹15,000 for the agreed catalogue and conversation workflow. Provider fees, templates, taxes, and extra automation are separate.

Ready to turn chats into a workflow?

Discuss your WhatsApp commerce setup.

Share your catalogue, sales process, notification needs, and the moments where customers ask to buy. We will scope a clear chat-to-order handoff.

Get a WhatsApp commerce quote